Open Date: Summer 2020
Position type: full time.
Do you love working with clients? Is your primary skill building long-lasting relationships and gaining customers’ trust? We are looking for a pro-active Account Manager in our head office in Balerna (Switzerland), 45 minutes from Milan.
We help hundreds of companies from startups to Blue Chips like Bayer, Verizon, Generali and more. More info on Avantgrade.
We’re currently looking for a person with excellent interpersonal and communication skills, able to serve as the lead point of contact for all customer account management matters and our Team. He will be able to understand clients needs and translate it into internal operation guidelines.
- Building and maintaining strong, long-lasting customer relationships
- Plan and define projects’ deadline with our Operations Team, data Management and Clients partner
- Keep the customers constantly updated
- Motivate and support the involved team to define priorities
- Preventing and managing complex situations/complaints/delays/re-planning
- Forecast and track key account metrics with Operations and Data Management
- Working together with Client Partners for contract renewals, upselling and new business opportunities.
- At least 5 years experience as an Account Manager for medium/large size clients of a digital agency or similar.
- Good knowledge of MS Office (Power point, Excel, Word) and GSUITE
- Fluent in Italian, both written and spoken.
- Fluent in english, bot written and spoken.
- Good Knowledge of Search Marketing (SEO/SEM) and Web Analytics.
- Good problem solving and public speaking skills.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization.
What we offer to our Team
- On boarding program during the first 3 months
- Support to get a the first swiss working permit
- Personal plan with professional goals and variable bonus
- Premium insurance coverage
- Ongoing training (practical and theoretical)
- Unlimited snacks, water and real espresso coffee